❓ Frequently asked questions

Check your spam folder first. Magic links are single-use and time-limited, so an old one won't work — just request a fresh one at /signin, as often as you need. Make sure you're using the same email address you registered with. 🔑 Accounts, sign-in & notifications →

Video and join links are restricted to ticket holders, and the check is on your account. Three usual causes: you're signed out; you're signed in with a different email from the one you bought with; or you were given a seat from a group order and never claimed it — an unclaimed seat grants no access. Sign in with the purchase address, and if it was a group ticket, open the claim link you were sent. 🎬 In a session →

Each claim link is for one specific seat, and the first person to open it takes it. Ask whoever bought the tickets for a different seat's link — their tickets page lists one per unclaimed seat. "Invalid link" usually means the link got cut in half by an email client, so ask for it again. 👥 Group tickets & claiming a seat →

Refunds are issued by the event's organizers, not from your account — contact them directly. When one goes through, the money returns via your original payment method and the ticket is revoked, so it vanishes from your tickets page and its QR code stops working at the door. 🎟️ Buying tickets →

That session has a seat limit and every seat is taken. Seats free up when people drop theirs, so it's worth checking back. Note you can only hold one reserved seat per time slot — if you're blocked with a "you already have a reserved seat at this time" message, release the other one first. 📅 Agenda & My Schedule →

Press 🔔 Enable notifications on the event's landing page and allow the browser prompt — it's per event, not global. If the button reads Notifications blocked, your browser refused the permission and you need to clear it for this site in your browser settings. On iPhone, add the site to your home screen first; push is unreliable in Safari otherwise. 🔑 Accounts, sign-in & notifications →

Texting only works if the organizers have it configured for that event, and it's reserved for genuine day-of urgency — so no messages is usually normal. Check your number includes the country code (+1 555 123 4567) in 🙂 My Portal.

Into the event's 🎥 Videos library, and onto each session's own page as a ▶ Watch recording button. They publish themselves once Zoom has finished processing, which takes a while after a session ends — often much longer for a long session. Playback needs a ticket. 🎬 In a session →

Zoom emails panelist links directly — they don't come from this site and they aren't in your portal. Search your inbox and spam folder for the Zoom invitation. Still nothing? Ask the organizers to re-run their panelist sync and to confirm which email address they have for you, because Zoom sends to that address and nowhere else. The 🔴 Join live now button on the session page is the attendee route, so it won't give you presenter rights. 🖥️ Your sessions & presenting online →

You're almost certainly signed in with a different email address from the one the organizers added you under, which creates a separate account with no speaker record. Sign in with the address on their invitation, or ask them to update it. 🎤 Your speaker portal →

The expense form only appears when the organizers have turned travel billing on for that event. Its absence doesn't necessarily mean they won't reimburse you — just that it isn't handled here. Ask them. 🧾 Fees & travel expense claims →

The platform doesn't move money — paid means an organizer marked it settled on their side. The actual transfer happens however you arranged it with them, so that's a conversation with the organizers. Speaker fees work the same way. 🧾 Fees & travel expense claims →

Ask the organizers — the link is printed under your booth in their console, so they can resend it in seconds. There's no password to reset, because the link itself is the credential: bookmark the new one and keep it private. 🏢 Accessing & editing your booth →

The browser doesn't have camera permission for the site. Allow the camera in your browser settings and reload — retrying the scan won't help until you do. Have every rep open their scan link and grant permission the day before, not in front of the first visitor. 📇 Capturing & exporting leads →

No. Captures are saved to the device and confirmed as ✓ Saved offline — will sync when you're back online, with a counter showing how many are queued. They upload themselves when signal returns — so check the counter is clear before you pack up, and don't clear the browser data or let that phone die first. 📇 Capturing & exporting leads →

Booth chats land in the booth's 💬 Chat inbox, reached from the Leads section of the portal. It refreshes itself while open, and any question left unanswered for a couple of hours emails everyone on your team list with a link to it. If those emails aren't arriving, the booth probably has no reps added — add them in the portal. 💼 Chat inbox & sponsor invoices →

In your booth portal, under Invoices — amount, description, status, and a Pay now button on anything unpaid. 💼 Chat inbox & sponsor invoices →

Ask an existing organizer of that event to add you: 👥 Organizing teamon the event hub takes your email address and that's it — you sign in with a magic link, no account needed first. Only creating new events is restricted to platform admins, which is a deployment-level setting. 🛠️ Organizer console →

Rooms and tracks are created by the 📥 Import agenda assistant — the session form lets you pick an existing room but not add one. Session capacity isn't exposed in the console at all; it's set at the data level, so ask whoever runs the deployment if you need capped workshops. 📅 Building the agenda →

Approval payment links last 24 hours. Approve in batches you can follow up on rather than clearing the whole queue at once, and if one expires, the fix is to re-do the approval so a fresh link goes out. 🎟️ Ticketing & registration →

Check cloud recording was actually enabled for the Zoom meeting — a local recording on the host's laptop can't be collected — and that Zoom has finished processing it. Processing is Zoom's, not ours, so long sessions take a while. 🎥 Zoom, recordings & the video library →

Almost always the fixed/variable flag on your budget lines. Break-even is fixed costs divided by (average ticket price − variable cost per attendee), so marking per-person costs like catering as fixed makes the number wrong — and optimistically so. 💰 Budget & break-even →

Send each rep their personal scan link and have them grant camera permission in advance. Leads captured through a rep's own link are credited to that rep; captured through the shared booth portal they land in one anonymous pile, and the exhibitor can't follow up properly. It's the most common regret in any exhibit hall. 🏢 Exhibitors & sponsors →