💼 Chat inbox & sponsor invoices

Reply to attendees who message your booth, and pay your sponsorship invoices.

💬 The chat inbox

Your public booth page has a 💬 Chat with us button. When an attendee taps it, they start a conversation with your booth — and those land in the booth's Chat inbox, not in anyone's personal messages. Get to it from the Leads section of the portal: 💬 Chat inbox (4 chats started).

The inbox header counts your conversations and, importantly, how many are waiting on you — "7 conversations · 2 awaiting your reply". Threads are ordered most-recent-first, and any thread whose last message came from the attendee is outlined in green and flagged ● new message. Work those first and the inbox stays honest.

Each thread shows the attendee's name and the conversation so far, your side in blue on the right. Type in the Reply… box and press Send. The attendee sees it in their own chats on the event site.

ℹ️ Note

The inbox refreshes itself every few seconds while it's open, so you can leave it up on a laptop at the table and watch messages arrive.

💡 Tip

You don't have to sit on it, though. If a question goes unanswered for a couple of hours, everyone on your team list gets an email with the message and a link straight to the inbox — one nudge per question, so it won't spam you. That makes the team list worth filling in properly: no reps, and the reminder goes to the organizers instead of you. Booth chat is where remote attendees — the ones who can't walk up to your table — try to reach you, and they're often the easiest leads you'll get all event.

Everyone replies as the booth rather than as themselves, so whoever picks up a thread can continue it. Sign your name in the message if that matters. Empty inbox? It tells you what to expect: "No chats yet. When attendees tap ‘Chat with us’ on your booth page, their messages land here."

💼 Sponsorship invoices

Exhibiting and sponsorship packages are invoiced by the organizers from their own console. Each invoice has an amount, a description of what it covers, and — when the organizers have payment collection set up — a payment link that takes you to a secure card checkout.

ℹ️ Note

Your invoices are listed in the booth portal with their amount, description and status, and an unpaid one carries a Pay now button straight to the secure checkout. Paying by transfer or check instead? The organizers mark it paid once it clears.

Status	What it means
issued	Raised and awaiting payment. Pay via the link the organizers sent.
paid	Settled. Paying through the link marks it automatically; organizers can also mark an invoice paid by hand when you've paid by transfer or check.

What you get for the money is set by your tier — the sponsorship level the organizers assigned your booth. Tiers can include the booth itself, your logo on the event landing page, and bonus passport points for attendees who visit you. If you're unsure what your tier includes, that's a question for the organizers; their side is described in 🏢 Exhibitors & sponsors.

💡 Tip

Get the invoice settled before the event rather than after. Organizers commonly gate extras — the landing-page logo, a bigger presence in the hall — on payment having cleared, and chasing it during show week is nobody's good time.

📊 Knowing how you did

Your portal's three counters — Visits, Downloads and Leads — plus the chat count are your results. Read them together:

Lots of visits, few downloads — the booth page gets attention but your resources aren't compelling, or a link is broken.
Lots of visits, few leads — passport traffic that never reached your table. Something concrete on the page (a demo video, a genuinely useful download) turns more of it into conversations.
Chats going unanswered — the most expensive of the three, since those people came to you. Refresh the inbox.

Take a screenshot of the counters and export your leads CSV before the event site goes quiet — that's your return-on-investment story for next year.